KMG365
Well-Known Member
I bought a new HP all-in-one printer exactly one week ago today. To make sure I would remember when the product warranty ends (one year from the date of purchase), I entered the printer serial number on HP's "Warranty Check" page and stored the resulting information in a profile I created for myself.
For some reason I cannot understand, it appears that HP estimates warranty start and end times. In my case, according to HP's estimate, my warranty started over a month before I even bought the printer! Basically, this means that HP currently believes that my warranty ends over a full month before it actually does and I don't see any way to correct this (beyond contacting HP and hoping they'll change the information for me). In fairness, the website clearly states that the dates are only an estimate, but why offer a warranty check in the first place if the information you provide to the consumer is completely inaccurate?
I know that I can dispute this bogus date if my printer needs servicing in the last month of warranty because I have a dated purchase receipt, but that was never my concern. What I wanted was an easy way to remember, to the day, when I purchased the printer so I wouldn't have to needlessly go digging for the receipt.
So, I'm left wondering if this is a deliberate maneuver on HP's part to trick people into thinking a product warranty has expired when there may really be weeks left to go before the warranty ends. I really hope this isn't the case, but the cynic in me can't currently come up with any other explanation.
On the bright side, I love the printer and, so far, it's worked flawlessly!
For some reason I cannot understand, it appears that HP estimates warranty start and end times. In my case, according to HP's estimate, my warranty started over a month before I even bought the printer! Basically, this means that HP currently believes that my warranty ends over a full month before it actually does and I don't see any way to correct this (beyond contacting HP and hoping they'll change the information for me). In fairness, the website clearly states that the dates are only an estimate, but why offer a warranty check in the first place if the information you provide to the consumer is completely inaccurate?
I know that I can dispute this bogus date if my printer needs servicing in the last month of warranty because I have a dated purchase receipt, but that was never my concern. What I wanted was an easy way to remember, to the day, when I purchased the printer so I wouldn't have to needlessly go digging for the receipt.
So, I'm left wondering if this is a deliberate maneuver on HP's part to trick people into thinking a product warranty has expired when there may really be weeks left to go before the warranty ends. I really hope this isn't the case, but the cynic in me can't currently come up with any other explanation.
On the bright side, I love the printer and, so far, it's worked flawlessly!