ChrisK
Well-Known Member
excuse my ramblings... Need to vent!!!
My mom is 88 and lives far away. She finally decided to downsize and move to an apartment, so a few months ago, my siblings and I all flew in for a week, helped her move, cleaned out the house and got it up for sale. It was getting chilly, so we put the heat on in the house, and found it didn't work. After several opinions, thanks to our RE agent (we all live out of town except for mom) we decided to replace the furnace (it's actually a boiler). $6500 later, boiler was replaced. Yet the next time the Real Estate (RE) agent went into the house, it was cold. So I called the company, they went there twice more to fix it. Each time the heat came up while they were there, but soon thereafter, the boiler failed again. Then the company told us they determined the problem was the steam vents and they all had to be replaced.. and .. they wouldn't address the issue for us any further unless we had this work done!! Imagine!! THEY put in the brand new boiler, never got it working consistently, and now they wouldn't service it unless we paid another $550 for them to do more work. I was pretty pissed off, but I spoke calmly to them, and asked why they were so sure it was the steam vents. Long story short.. I gave the go for them to do the work last week. Now we're getting close to closing, and everyone wants to close and get this over with before end of year. Time is tight. I get a note from the RE agent this evening saying that the buyers were there today for an appraisal, and the furnace wasn't working... again... and now this issue will hold up the closing.
I'm so angry I can hardly speak. I called the boiler company twice this evening.. they say they offer 24 hour service.. and that the technician is going to call me back tonight... but now it's 9:00pm and still no call. Tomorrow I'm going to contact them first thing and insist that they figure out and fix the issue with no further charges by the end of this week or I will file a complaint with the BBB.
But all I really want is for them to fix this issue so we can close on the house. I don't want to file a complaint, I don't want the extra hassles. I already have too much on my plate to prepare for closing. And now, with their awful track record, I have no faith in their ability to get this system working consistently. We've already spent too much money to go elsewhere.. I mean.. they put in the system and it's under warantee with them.. so I think we have no choice but to keep after these guys.
My mom is 88 and lives far away. She finally decided to downsize and move to an apartment, so a few months ago, my siblings and I all flew in for a week, helped her move, cleaned out the house and got it up for sale. It was getting chilly, so we put the heat on in the house, and found it didn't work. After several opinions, thanks to our RE agent (we all live out of town except for mom) we decided to replace the furnace (it's actually a boiler). $6500 later, boiler was replaced. Yet the next time the Real Estate (RE) agent went into the house, it was cold. So I called the company, they went there twice more to fix it. Each time the heat came up while they were there, but soon thereafter, the boiler failed again. Then the company told us they determined the problem was the steam vents and they all had to be replaced.. and .. they wouldn't address the issue for us any further unless we had this work done!! Imagine!! THEY put in the brand new boiler, never got it working consistently, and now they wouldn't service it unless we paid another $550 for them to do more work. I was pretty pissed off, but I spoke calmly to them, and asked why they were so sure it was the steam vents. Long story short.. I gave the go for them to do the work last week. Now we're getting close to closing, and everyone wants to close and get this over with before end of year. Time is tight. I get a note from the RE agent this evening saying that the buyers were there today for an appraisal, and the furnace wasn't working... again... and now this issue will hold up the closing.
I'm so angry I can hardly speak. I called the boiler company twice this evening.. they say they offer 24 hour service.. and that the technician is going to call me back tonight... but now it's 9:00pm and still no call. Tomorrow I'm going to contact them first thing and insist that they figure out and fix the issue with no further charges by the end of this week or I will file a complaint with the BBB.
But all I really want is for them to fix this issue so we can close on the house. I don't want to file a complaint, I don't want the extra hassles. I already have too much on my plate to prepare for closing. And now, with their awful track record, I have no faith in their ability to get this system working consistently. We've already spent too much money to go elsewhere.. I mean.. they put in the system and it's under warantee with them.. so I think we have no choice but to keep after these guys.